Today the Digital Trust & Safety Partnership released the inaugural edition of its Trust & Safety Glossary of Terms.
This is the first industry effort by technology companies, representing various products, sizes, and business models, to develop a common Trust and Safety lexicon.
“By defining common terms used every day in the trust and safety field, we’re taking a practical step toward consistency, clarity, and transparency with the goal of making this work more legible to a range of readers, including digital service users, tech company employees, and anyone else interested in learning more about how trust and safety work gets done,” said glossary Editor-in-Chief and DTSP advisor Alex Feerst.
The Trust & Safety Glossary of Terms consists of more than 100 terms across four categories:
- content concepts and policies;
- common types of abuse;
- enforcement practices; and
- Trust and Safety technology.
The glossary has been updated to incorporate valuable input received from academic organizations, industry partners, regulators, and other global stakeholders during the public consultation held earlier this year. Updates made since the consultation include shorter definitions accompanied by bulleted commentary, a format that is designed to increase the usability of the document while providing a place for context and examples that address the complexity of certain terms.
“Instead of sitting on a virtual shelf, our goal for the glossary is for it to be a useful resource for trust and safety professionals and those who are engaging with them in pursuit of safer and more trustworthy digital products and services,” said DTSP Executive Director David Sullivan.
DTSP will share more information about how the glossary was developed and how we responded to comments received during the public consultation in a forthcoming publication.