Outreach & Engagement Manager (Contract)

The Digital Trust & Safety Partnership, a 501(c)(6) organization committed to developing and iterating on industry best practices for trust & safety in the use of digital services, seeks a talented and entrepreneurial individual to join our team.

DTSP seeks an experienced Outreach and Engagement manager to develop, coordinate, and implement initiatives that engage external audiences–including governments and civil society–in the work of the partnership, and markets our work to potential member companies.

Responsibilities include, but are not limited to:

  • develop and manage DTSP’s international external engagement strategy;
    support the development of and staff a Marketing Committee, consisting of member representatives, for discussion of activities to promote DTSP’s mission in the industry and with external audiences;
  • manage relationships with external stakeholders across industry, government, and civil society;
  • organize and execute events, in collaboration with DTSP members and external groups, to promote DTSP’s mission and educate stakeholders regarding industry efforts on trust & safety;
  • manage outreach activities to promote DTSP across the technology sector;
  • recruit diverse new members internationally.

The ideal candidate will possess the following skills and experience:

  • 5+ years relevant work experience in the technology or tech policy space, such as working for or with companies, industry organizations, governments, or standard setting organizations;
  • experience engaging senior industry leadership, government officials, civil society and academia in domestic and international fora;
  • strong grasp of outreach and external engagement strategy and tactics, providing leadership and long-term thinking as well as an ability to directly implement activities at a granular level;
  • strong written and verbal communication skills, with the ability to communicate confidently and persuasively with experts across multiple disciplines and backgrounds;
  • strong project management skills (e.g. prioritization, organization, planning, time management, stakeholder management, facilitation, problem solving, and decision-making);
  • ability to work collaboratively with a small and geographically distributed team, as well as a wider network of professionals from member companies;
  • experience supporting outreach and marketing in the technology sector, or with other industry or multi-stakeholder membership or standard setting organizations is highly desired;
  • experience with trust and safety policy and operations, online safety issues, and/or digital rights is highly desired;
  • fluency in English, with proficiency in other languages desired.

Compensation:

Commensurate with experience. This is a full-time position on an initial 12-month contract, with the possibility of renewal dependent on performance and internal factors.

Location:

We are open to receiving applications for this remote contract position globally, with a preference for locations with working hours in times zones UTC+1 (Central European Time) to UTC-5 (Eastern Time)..

To apply:

Send resume, cover letter, and relevant work product to [email protected].

DTSP is an equal opportunity employer, and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applications will be accepted on a rolling basis until the position is filled.

Third-Party Assessment Consultant

Background

UPDATE: The deadline for applications has been extended to January 31, 2022

 

The Digital Trust & Safety Partnership (DTSP) seeks a consultant with demonstrated experience developing third-party independent assessment processes to assist the development of DTSP’s assessment process.

 

DTSP is a first-of-its kind initiative focused on promoting a safer and more trustworthy internet. The Digital Trust & Safety Partnership includes Discord, Google, LinkedIn, Meta, Microsoft, Patreon, Pinterest, Reddit, Shopify, Twitter, and Vimeo. DTSP is committed to developing industry best practices, reviewed through internal and independent third-party assessments, to ensure consumer safety and trust when using digital services.

All companies participating in DTSP agree on five fundamental commitments that a digital service should make, known as the DTSP best practice framework:

  • Commitment 1: Identify, evaluate, and adjust for content- and conduct-related risks in product development.
  • Commitment 2: Adopt explainable processes for product governance, including which team is responsible for creating rules, and how rules are evolved.
  • Commitment 3: Conduct enforcement operations to implement product governance.
  • Commitment 4: Assess and improve processes associated with content- and conduct-related risks.
  • Commitment 5: Ensure that relevant trust & safety policies are published to the public, and report periodically to the public and other stakeholders regarding actions taken.

DTSP has developed a framework that member companies are using to conduct self-assessments, and is seeking to put in place a third-party assessment process to conduct assessments within 12 months.

The consultant will contribute to this work by developing an action plan with recommendations to address specific components of the assessment process, informed by desk research and interviews with key internal and external stakeholders and subject matter experts.

The consultant should be familiar with the assurance industry, including conformity assessments and attestation engagements, particularly those related to management system standards and risk management in the ICT sector.

Deliverable

The consultant will prepare a memorandum for DTSP’s consideration with options and recommendations for the rapid implementation of a third-party assessment process. This should include, but not be limited to, the following:

  • The level of assurance and corresponding attestation engagement to be conducted (examination, review, or agreed-upon procedure);
  • Process for accreditation of third-party assessors;
  • Independence and competence criteria for third-party assessors;
  • Legal relationship between DTSP and assessors;
  • Guidance for training third-party assessors; ● Guidance on third-party assessment framework; and
  • Guidance on third-party reporting framework.

The key phases of the project are:

  1. The consultant works with DTSP to develop a detailed scope of work;
  2. The consultant conducts research and interviews and prepares an initial draft of the memorandum; and
  3. DTSP provides feedback on the memorandum, which is incorporated and finalized for presentation.

The consultant will present the memo to the DTSP Board of Directors during the first quarter of 2022.

Requirements, Experience, and Qualifications

  • Experience conducting non-financial audits or assessments, preferably in the technology sector;
  • Experience developing or implementing assessment programs and engagements pertaining to some or all of the following:
    • AICPA Standards for Attestation Engagements;
    • American National Standards Institute (ANSI) and International Organization for Standardization (ISO) standards, particularly the family of ISO Management Systems Standards and Conformity Assessments;
    • Cybersecurity standards and audits, including the NIST Cybersecurity Framework and the ISO/IEC 27000 family of standards;
    • COSO Enterprise Risk Management Framework;
    • Certification programs for Standards Development Organizations (SDOs) and Standard Setting Organizations (SSOs);
    • ISEAL Credibility Principles and Codes of Good Practice;
  • Knowledge of the digital services industry, products and services, preferred;
  • Familiarity with trust and safety, compliance, or cybersecurity functions with digital services industry preferred; and
  • Excellent written and oral communication skills.

Application Process

Applications should be submitted to DTSP Executive Director David M. Sullivan ([email protected]). The deadline for applications is January 31, 2022. Please include in your application:

  • Resume/CV;
  • Short written proposal of no more than two pages, including a financial proposal with your daily rate to undertake the project;
  • Timeline for the proposed work;
  • Writing sample (excerpt from similar work); and
  • Previous clients / references (only to be used if selected to move forward).

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