Appeal

A challenge of an enforcement action, requesting review of a decision to take action or
decline to take action with regard to online content or conduct.

See also: Escalation

Commentary:

  • Loosely modeled on legal process.
  • Prompted by a company’s choice to disable or restrict (or decline to disable or restrict) access to an account or product, service or feature, or to remove, block, hide or classify content (or decline to do any of these).
  • Usually requests review by another party not involved in the original decision, such as a manager or escalations department, or in some cases a designated outside body.