New Initiative Will Develop Industry Best Practices and Proposals Under Article 21 of the EU Digital Services Act
Brussels – The Digital Trust & Safety Partnership (DTSP) is excited to announce the formation of a Working Group on Out-of-Court Dispute Settlement under Article 21 of the European Union’s Digital Services Act (DSA). The group will explore the development of industry best practices and proposals to address challenges presented by the emerging system of out-of-court dispute settlement bodies.
“Out-of-court Dispute Settlement is a significant part of the DSA, introducing a system for users to resolve content moderation disputes with online platforms,” said DTSP Executive Director David Sullivan. “This Working Group will help companies navigate this new dispute settlement system, and help ensure the process works effectively and benefits users of these services.”
The Working Group will collect examples of effective implementation, identify opportunities to improve, develop proposals, and engage with stakeholders to address challenges presented by the emerging out-of-court dispute settlement ecosystem in the EU.
Joining DTSP to facilitate this working group is Jonny Shipp. A trusted independent adviser to companies, government and think-tanks, Jonny Shipp was founder and Executive Chair of the Internet Commission until its acquisition by the Trust Alliance Group in 2022. As a Visiting Fellow at London School of Economics from 2016 – 2024, he contributed to the creation of the DSA and other online safety regulations, and has taken a particular interest in Article 21 of the DSA. Before that, he served six years as the Industry Vice-Chair, Internet Watch Foundation and for 14 years he held leadership roles at the Spanish multinational telecommunications company, Telefónica.
Jonny Shipp said, “DTSP’s proven ability to lead the trust and safety agenda makes it the natural partner for online platforms interested in making a success of this novel part of the European trust and safety landscape. I am delighted to have the opportunity to facilitate this new Working Group and support the successful implementation of the DSA Out-of-court Dispute Settlement process.”
The initiative reflects DTSP’s ongoing commitment to fostering a safer and more trustworthy internet. By bringing together leading companies, the Working Group aims to support collective efforts to create a safer digital environment.
About DTSP
The Digital Trust & Safety Partnership is a unique initiative focused on promoting a safer and more trustworthy internet. We are committed to developing, using and promoting industry best practices, assessment methods, and international standards, to ensure consumer trust and safety when using digital services.