Out-of-court Dispute Settlement
In the European Union, an Out-of-court Dispute Settlement (ODS) ecosystem was created by Article 21 of the EU Digital Services Act (DSA). Operational since August 2024, when the first ODS body was certified, the emerging ecosystem now includes 11 certified bodies that offer users of digital platforms a new route to challenge certain content moderation decisions.
As part of its commitment to developing, using and promoting industry best practices in digital trust and safety, DTSP has convened an ODS Working Group. Its members are: Bumble, Discord, eBay, Google, Indeed, LinkedIn, Match Group, Meta, Pinterest, Reddit, SHEIN, Snap, Temu, TikTok and Twitch.
DTSP ODS Publications and Resources
DTSP Submission to the Croatian Regulatory Authority for Network Industries
The Digital Trust & Safety Partnership submitted comments to the Croatian Regulatory Authority for Network Industries (HAKOM) public consultation on the Draft Ordinance on the
DTSP Submission to the Article 21 Advisory Board
The Digital Trust & Safety Partnership submitted comments to the Article 21 Advisory Board in response to their fifth meeting discussion topic: “From Individual Remedy
Tech Policy Press: The Overlooked Issue Undercutting EU’s Out-of-Court Dispute System
Eleven certified bodies now resolve content moderation disputes under Article 21 of the Digital Services Act, free of charge to users. The academic experiment the